Cancellation Policy

Applies to every booking made on this website or over the phone. There is no online payment on this site — you pay the driver directly, by cash or UPI, once your trip is done, so there is nothing to refund in the usual sense. This page covers what happens if you need to cancel.

Free cancellation up to 1 hour before pickup.
Cancel any booking more than one hour before your scheduled pickup time and nothing is owed — you have not paid anything at this point, so there is simply nothing further to do.

How to cancel

Call +91-8802900588 or email booking@delhitaxiservices.com with your booking reference. We confirm every cancellation in writing — if you have not had that confirmation, the booking is still live, so please call rather than assume.

Cancelling inside the last hour

Within one hour of pickup a driver has usually already been dispatched and is on the way to you. Cancelling at that point may still be charged the driver's running cost — the driver allowance of ₹400, or ₹250 for a short local run — payable directly, the same way the rest of the fare would have been.

If the driver has already reached your pickup point and waited, or the trip has started, the booking is treated as used.

Multi-day and round trips

A round trip reserves the car and the driver for the whole span of days, so those days cannot be resold at short notice. Cancel more than 24 hours before pickup and nothing is owed. Cancel inside 24 hours and one day may still be charged — a minimum of 250 km plus one driver allowance.

If we cancel

If we cannot provide a car — a breakdown, a driver falling ill, a road closed — we will tell you as soon as we know and arrange a replacement vehicle wherever possible. Since no payment is ever taken in advance, cancelling on our side never costs you anything.

No-shows and waiting

Drivers wait 45 minutes free at a pickup point, and up to 2 hours at an airport from the time the flight actually lands. Beyond that the booking is treated as a no-show. If you are running late, call the driver or our office — we will always try to hold the car rather than cancel it.

Charges that apply

Tolls, state entry taxes and parking are charged as per actual, on top of the quoted fare. A night charge of ₹300 applies to pickups from 10 PM onwards, charged per leg.

Something gone wrong?

Call +91-8802900588 or email booking@delhitaxiservices.com. We would much rather hear about a problem and fix it than have you leave unhappy.